FAQS

With this guarantee, you are eligible for a refund within 30 days of receiving your product(s) if you did not use or install the product(s). If your product(s) arrived damaged and/or missing parts, you’ll get refunded or replaced with a new product. After 30 days of receiving your order, we can’t offer you a refund or exchange. If you have any questions/concerns about your order and would like a refund, please contact us at xasautoshop@gmail.com.

Once we receive your return, we’ll inspect it and email you to let you know that we have received your returned product(s). After that, we’ll notify you of the approval or rejection of your refund.

If you’re approved for a refund, we’ll process it and refund you to the original payment method. Please note that your refund may take up to 14 days to show up on your credit card statement. If you didn’t receive your refund within 14 days, please recheck your credit card history and contact your credit card issuer—if you’ve done all of the steps and you did not receive your refund, just let us know, and we’ll help you out. For any questions, you can send us an email atxasautoshop@gmail.com.

You can send it to:

XclusiveAutoShop

PO BOX 61512

1 League

Irvine, CA 92602

Ordered the wrong item, or would like to exchange your product(s) for a different design or model? Don’t worry; we’ve got you covered! If the product(s) have not been used or installed, you’ll be able to exchange your product(s) within the first 30 days of receiving your order. If you did not like the design or want to change it, you can email us at xasautoshop@gmail.com with your order number and let us know if you’d like to change the design or order the correct item for your vehicle. Please note that you’re responsible for the shipping costs. If you have any questions, please don’t hesitate to shoot us an email.

We aim to ensure that you receive your order as quickly as possible! Once your order is successfully submitted, we process it within 1-2 business days—it is then designed, packed, and dispatched. After that, you’ll receive an email notification containing your tracking number information, along with an estimated delivery date from one of the carriers you choose in checkout. Please note that while we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable.

Yes, it’s free for all orders above $25 in the U.S. 

Yes, we do!
If you would like to get a discounted rates for international orders, you can reach out to us at xasautoshop@gmail.com.

We absolutely offer discounted prices for shops for bulk orders!

Please reach out to us at xasautoshop@gmail.com

Reach out to us to verify your business, and you'll be honored the tax exempt!